Gravira Privacy Policy

At Gravira, we take your privacy seriously and are committed to protecting the personal data you share with us when you visit gravira.com or play at our online casino. This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your data. By creating an account or using Gravira Casino's services, you agree to the practices described below.

Who We Are

Gravira is operated by Horizonix Corp N.V., a company incorporated under the laws of Curacao, company number 166811, with its registered address at Hanchi Snoa 19, Willemstad, Curacao. We operate under a licence issued by the Curacao Gaming Authority, licence No. OGL/2024/1944/1124, granted under the National Ordinance on Games of Chance. Throughout this policy, "we", "us" and "our" refer to the operator of Gravira Casino.

Information We Collect

We collect several categories of information when you interact with our platform. Here at GravIra — rather, here at Gravira, we only gather data that is necessary to provide our services, verify your identity, and comply with our licensing obligations.

• We collect registration details such as your name, date of birth, email address, phone number and residential address.
• We record identity verification documents, including government-issued ID, proof of address and payment method details, particularly when identity verification is requested for withdrawals.
• We track your gaming activity, including deposits, withdrawals, bets, wins and bonus usage, to operate our Welcome package, Wednesday bonus, Sunday bonus and other promotions correctly.
• We gather technical data such as your IP address, device type, browser information and login timestamps for security purposes.
• We store your communications with our customer support team, including live chat transcripts and emails sent to [email protected].

How We Use Your Information

Our Gravira platform uses the information we collect to deliver a safe, personalised and compliant gaming experience. We at Gravira use your data for the following purposes.

• We use your data to open, manage and verify your account, including processing deposits and withdrawals through Interac, Visa, Mastercard, Apple Pay, bank transfer, Klarna and supported cryptocurrencies.
• We use your activity data to calculate wagering progress, VIP loyalty points, cashback and level-up bonuses within our Loyalty Program.
• We use contact details to send you service messages, and, where you have consented, marketing communications about promotions such as the High Roller bonus or Gravira Galaxy Cashback.
• We use technical and behavioural data to detect fraud, prevent money laundering and comply with Anti-Money Laundering regulations required under our Curacao licence.
• Our fraud prevention and responsible gambling tools rely on your gameplay data to identify unusual patterns and support safer gambling practices.

Legal Basis for Processing

We process your personal data on the basis of contractual necessity, to perform our agreement with you as a Gravira Casino player, legal obligation, to meet licensing and anti-fraud requirements, and legitimate interest, to improve our services and secure our platform. Where required, we also rely on your consent, which you may withdraw at any time by contacting our support team.

Sharing Your Information

We do not sell your personal data. However, Gravira may share information with trusted third parties in limited circumstances.

• We share data with payment providers, including banks and crypto processors, to complete deposits and withdrawals.
• We share identity verification documents with KYC and compliance partners when verification is obligatory, such as on withdrawals above 500 EUR or once total withdrawals exceed 2,000 EUR.
• We disclose information to regulators and law enforcement when legally required under our Curacao Gaming Authority licence.
• We may share limited data with marketing and analytics partners to understand how players interact with our site, including visitors searching for "Gravira casino reviews" or similar terms.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards, as required by Curacao gaming regulations and anti-money laundering rules. Transaction records, identity verification documents and communication logs are typically kept for several years after account closure to meet our legal obligations.

Cookies and Tracking Technologies

Our GravIra website — our Gravira website, that is — uses cookies and similar technologies to remember your preferences, keep you logged in, and analyse traffic. You can manage cookie settings through your browser, though disabling certain cookies may affect site functionality. For full details, please refer to our separate Cookie Policy.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding the personal data we hold about you.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of processing, including marketing communications.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you can contact our support team at [email protected], available via live chat and email in English and French, 24/7.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. Our Gravira systems use encryption, secure servers and restricted internal access controls. While we strive to protect your information, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and keep your login credentials confidential.

International Data Transfers

As Gravira Casino serves players primarily in Canada while being licensed in Curacao, your data may be transferred and processed outside your country of residence. We ensure that any such transfers are protected by appropriate safeguards consistent with applicable data protection standards.

Children's Privacy

Gravira Casino is intended exclusively for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology or legal requirements. We will post any updates on this page, and we encourage you to review it regularly. Continued use of Gravira after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact our support team at [email protected], or reach out via our 24/7 live chat available in English and French. We are here to help with any concerns regarding your privacy at Gravira.